Get help
- Support portal: Stagecraft Support. Sign up with your email and pick the kind of request: technical support, a bug, a feature idea, licensing and billing.
- Email: support@veloxylabs.com. Say whether it is a problem, a question, a feature request or a security issue.
- In the app: Help › How to use has a tutorial and the manual for every screen.
When you report a problem, tell us your site (your-site.atlassian.net), the app version (Jira settings › Apps › Manage apps), what you did, what you expected and what happened. A screenshot helps. Never send passwords, API keys or tokens: we never ask for them.
Response times
First response, counted around the clock so every time zone gets the same promise:
| Severity | Example | First response |
|---|---|---|
| Critical | Stagecraft blocks moves across the whole site | Within 24 hours |
| High | A main feature does not work | Within 40 hours |
| Normal | A question, or a problem with a workaround | Within 40 hours |
| Feature request | An idea for the product | Within 40 hours |
Team hours: Monday to Friday, 8:00 to 18:00, São Paulo time (UTC−3). Languages: English and Portuguese.
Security issues
Report a vulnerability to support@veloxylabs.com with the subject "Security". See the Security page for how we handle reports.